Support

How can we help?

Write to us. A person answers, usually within one working day.

I need to sign a timesheet

Where do I sign?

Tap "Review and approve" in the email. Or type weeksign.com/approve in your browser, then your email address and the 6-digit code from the email.

The code does not work

Each code works for one timesheet and stops working after 14 days, or when a newer version of the timesheet is sent. Use the code from the most recent email.

One day looks wrong

Tap that day and ask your question. The person who sent it gets your question and sends a corrected week. The other days are not affected.

Someone else should sign this

Reply to the email and tell the sender who to send it to. They can pick another approver in one tap.

I send timesheets

My client did not get the email

Ask them to look in spam or junk for an email from weeksign.com. Check the address in the client's approvers in the app. You can also send the approval steps by WhatsApp from the send screen.

I need to change a signed week

Signed weeks are locked. Open the week and change it: that makes a new revision that your client signs again. The first signed version stays on record.

I have a new phone

Write to us before you reset or replace the old phone, and we will help you move your weeks.

Report a suspicious email

If an email that says it is from WeekSign asks for a password or a payment, it is not from us. Forward it to support@weeksign.com and delete it.